A large number of customers are at risk of having their water service interrupted due to unpaid bills. Approximately 15,000 customers owe a significant amount, totaling around $30 million. Notices are being sent to these customers as a warning.

The city has set a threshold for disconnecting water service, which includes being 90 days or more behind on payments and owing over a certain amount. Further details about the disconnection process and affected customers are available. Notices have already been sent out, and the disconnection process is set to begin soon, affecting customers with outstanding balances, including one business with a long-overdue payment.