A car crash damaged a street light pole, leaving it in a homeowner's yard and blocking the sidewalk. The homeowner had been trying to get the issue resolved for weeks but was getting the runaround from CenterPoint. The damaged pole was a hazard and an eyesore, and the homeowner was frustrated by the lack of progress in getting it removed.

After Action 13 stepped in, the post was finally taken down. Further details about the incident and the homeowner's experience are available from the source. The removal of the damaged pole has resolved the issue, but it took weeks of effort to get to that point.