Months of frustration have ended for a woman who paid nearly $5,000 for a memorial. She had been waiting for a replacement after the original arrived damaged. A resolution was reached after intervention from a helpful group.

The woman's experience began when she ordered a ledger to honor her mother, but it was damaged upon arrival. Further details about the situation and its resolution are available. The woman's case was assisted by a group that contacted the company responsible for the memorial.

The company had informed them that a replacement would be provided within a certain timeframe, but it took longer to arrive.